ADVOCACYVA program
VA White House Veterans Hotline
VA hotline (1-855-948-2311) where veterans and their families can share concerns, complaints, or compliments about VA benefits and health care.
Step-by-step guide
What you get
A way to reach VA by phone with questions about VA benefits and services. This chapter covers the lines VA.gov lists today.
What helps when you call VA
- A Veteran, family member, caregiver, or survivorVA lists the MyVA411 line for each of these callers. For a question online about yourself, a family member, or another Veteran, Ask VA has you sign in.
- Details about your claim or careFor a claim or appeal, the VA benefits hotline can give its status and answer other benefit questions. For enrollment, bills, or other health benefit questions, the VA health benefits hotline helps.
Source: VA.gov: contact us (opens in new tab); VA.gov: helpful VA phone numbers (opens in new tab)
What to gather, and what it shows VA
| Document | What it shows | How VA gets it | Have it? |
|---|---|---|---|
| Your VA letter or decision letter The latest letter VA sent about your claim, appeal, or benefits. | Which claim or benefit your call is about | VA mails it to you. You can also download some decision letters by signing in on VA.gov. | Yes |
Have your letter in hand when you call. BeneVets does not ask you to send records here.
Steps, in order
- Check your status online first
Sign in on VA.gov to see where your claim, decision review, or appeal is.
Source: VA.gov: check your claim, decision review, or appeal status (opens in new tab)
- Call the right VA line
Call MyVA411 at 800-698-2411 and choose from the menu, or call the VA benefits hotline or health benefits hotline during their hours. You can also send a question online through Ask VA.
Source: VA.gov: contact us (opens in new tab); VA.gov: helpful VA phone numbers (opens in new tab)
- If you disagree with a decision, ask for a review
For a VA benefit decision, VA lists three review options: a Supplemental Claim, a Higher-Level Review, or a Board Appeal. Free help: an accredited VSO can file this with you. Find one near you in the BeneVets VSO directory at Find an accredited VSO near you.
Source: VA.gov: decision reviews and appeals (opens in new tab); VA.gov: accredited representatives (opens in new tab)
Good to know
The VA.gov contact page and its full list of VA phone numbers, read on October 8, 2026, do not list a White House VA Hotline. They list MyVA411 as the main line, open 24/7.
Source: VA.gov: contact us (opens in new tab); VA.gov: helpful VA phone numbers (opens in new tab)
The VA benefits hotline is open Monday through Friday, 8:00 a.m. to 9:00 p.m. ET. The VA health benefits hotline is open Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
Source: VA.gov: contact us (opens in new tab); VA.gov: helpful VA phone numbers (opens in new tab)
If you disagree with a VA benefit decision, VA lists three review options: a Supplemental Claim, a Higher-Level Review, and a Board Appeal. A phone call is not one of them.
Source: VA.gov: decision reviews and appeals (opens in new tab)
Each VA health care facility has a Patient Advocate who handles feedback from veterans, family members, and friends and works with staff to resolve concerns.
The Veterans Crisis Line is open 24/7. Dial 988, then select 1.
BeneVets is informational and is not an accredited representative. Free help: an accredited VSO can work through VA benefits with you at no cost. Find an accredited VSO near you
Sources checked October 8, 2026: VA.gov: contact us (opens in new tab), VA.gov: helpful VA phone numbers (opens in new tab), VA.gov: check your claim, decision review, or appeal status (opens in new tab), VA.gov: decision reviews and appeals (opens in new tab), VA.gov: Patient Advocacy Program (opens in new tab), VA.gov: accredited representatives (opens in new tab)