HEALTHCAREVA program
VA Telehealth Services
Virtual care options including video appointments, remote patient monitoring, and store-and-forward telehealth for veterans who face geographic or mobility barriers to in-person VA care.
Available to enrolled veterans
Step-by-step guide
Ways to see your VA care team from home
- Enrollment in VA health careVideo care is VA care, so it follows the medical benefits package for enrolled veterans. A veteran rated 50 percent or higher, or a veteran getting care for a service-connected disability, gets that care without enrollment.
Source: 38 CFR 17.38(a) (opens in new tab); 38 CFR 17.37(a) (opens in new tab); 38 CFR 17.37(b) (opens in new tab); VA.gov: how to apply for VA health care (opens in new tab)
Where do you want to start?
- Video visits with VA Video Connect
VA Video Connect lets you meet your VA provider by video from anywhere in the U.S., on a computer or mobile device with an internet connection. It is for visits where a hands-on exam is not needed. Family members or caregivers far away may also join. Once a VA Video Connect appointment is made, VA sends an email with the link and instructions.
Source: VA.gov: connect to VA care (opens in new tab); 38 CFR 17.38(a) (opens in new tab)
- Secure messaging
Through My HealtheVet you can send nonurgent health questions to your VA care team, request prescription refills, and manage appointments.
- Registered as a patient, with a provider who uses messagingSecure messaging is for veterans enrolled in VA health care, registered as a patient at a VA facility, whose provider has agreed to use secure messaging.
What to gather, and what it shows VA
| Document | What it shows | How VA gets it | Have it? |
|---|---|---|---|
| Application for health benefits VA Form 10-10EZ, the VA health care enrollment application. | Your request to enroll for VA care | Apply online on VA.gov, by phone, by mail, or in person at a VA medical center. | |
| DD214 Your discharge papers, with dates and places of service. | Your service, for the health care application | Keep your copy at hand when you apply. | Yes |
No document is needed for a video visit. BeneVets does not ask for records.
Steps, in order
- Enroll in VA health care
If you are not enrolled, apply for VA health care with VA Form 10-10EZ.
Source: VA Form 10-10EZ (opens in new tab); VA.gov: how to apply for VA health care (opens in new tab)
- Ask your VA care team about video visits
Ask your VA care team about a VA Video Connect appointment.
- Set up your device
Check your camera, microphone, and internet connection, and pick a quiet, private, well-lit place.
Source: VA.gov: how to prepare for a video health appointment (opens in new tab)
- Join from the email link
At the appointment time, open the link in the email VA sent you.
- Use secure messaging
Sign in to My HealtheVet and select Messages to write to your VA care team.
- Get free help from a VSO
Free help: an accredited VSO can file this with you. Find one near you in the BeneVets VSO directory at Find an accredited VSO near you.
Source: VA.gov: accredited representatives (opens in new tab)
Good to know
In-home video telehealth care is on the list of care that has no copay.
A device with a camera and microphone and a strong internet connection. On an iPad or iPhone, download the VA Video Connect app. On other devices you do not need to download anything.
Source: VA.gov: how to prepare for a video health appointment (opens in new tab)
Secure messages are for nonurgent, nonemergency questions. In a crisis, call 988 and select 1, or text 838255, to reach the Veterans Crisis Line.
Source: VA.gov: connect to VA care (opens in new tab); VA.gov: suicide prevention (opens in new tab)
BeneVets is informational and is not an accredited representative. Free help: an accredited VSO can work through VA benefits with you at no cost. Find an accredited VSO near you
Sources checked October 8, 2026: 38 CFR 17.37(a) (opens in new tab), 38 CFR 17.37(b) (opens in new tab), 38 CFR 17.38(a) (opens in new tab), 38 CFR 17.108(e)(16) (opens in new tab), VA.gov: accredited representatives (opens in new tab), VA.gov: how to apply for VA health care (opens in new tab), VA.gov: connect to VA care (opens in new tab), VA.gov: how to prepare for a video health appointment (opens in new tab), VA.gov: suicide prevention (opens in new tab), VA Form 10-10EZ (opens in new tab)